Customer Service Representative
Full Time • Battle Creek, MI
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About Freedom Motors USA
Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and is the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we focus on providing customized options for the unique needs of our customers.
Freedom Motors USA is seeking a full-time, on-site, Customer Servicer Representative, responsible for managing inbound inquiries from retail and commercial customers as the first point of contact for familiies and businesses. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships.
Compensation:
$25.00/hr
Schedule:
Monday - Friday 9am - 6pm in-office, rotating weekend availability for remote coverage
What you'll do:
Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and is the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we focus on providing customized options for the unique needs of our customers.
Freedom Motors USA is seeking a full-time, on-site, Customer Servicer Representative, responsible for managing inbound inquiries from retail and commercial customers as the first point of contact for familiies and businesses. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships.
Compensation:
$25.00/hr
Schedule:
Monday - Friday 9am - 6pm in-office, rotating weekend availability for remote coverage
What you'll do:
- Lead Engagement: Respond to inbound franchise and commercial inquiries via phone, email, and live chat.
- Qualification: Build rapport with customers and ensure we are identifying the solution that meets their needs.
- Pipeline Management: Schedule qualified leads for a virtual demonstration with a Mobility Specialist.
- Outbound Outreach: Respond to potential inquiries from company-generated prospects in a timely manner.
- CRM Excellence: Maintain detailed records in HubSpot, ensuring lead data is accurate, complete, and properly routed for seamless follow-up.
- Brand Champion: Promote the significant advantages of the Freedom Motors wheelchair-accessible conversions.
What you’ll need:
- Experience: 1–3 years in lead generation, sales development, or appointment setting (experience in mobility, medical sales, or franchising is a strong plus).
- Education: Bachelor’s Degree required.
- Communication: Exceptional verbal and written skills with the ability to build trust quickly over the phone.
- Technical: Strong computer skills; proficiency in HubSpot or similar CRM platforms preferred.
- Drive: A self-motivated, "results-driven" mindset with a passion for helping people
Who we want:
- Customer-Oriented Achievers: Individuals with a strong work ethic and a customer-focused attitude who consistently add value.
- Speed to Lead: Maintain a quick response time for all inquiries.
- Hard-Working Winners: Confident, competitive, and results-driven with a proven record of success.
- Conversion Superstars: Maintain a high conversion rate from raw lead to scheduled video demonstration.
This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.
Compensation: $25.00 per hour
Why Freedom Motors USA?
When you join Freedom Motors USA you do more than simply switch companies to advance your career. You become part of the Freedom Family, a team of talented and driven individuals fueled by our mission to enhance the lives of the customers we serve by producing the nation's largest variety of wheelchair-accessible vehicles!
When you join Freedom Motors USA you do more than simply switch companies to advance your career. You become part of the Freedom Family, a team of talented and driven individuals fueled by our mission to enhance the lives of the customers we serve by producing the nation's largest variety of wheelchair-accessible vehicles!
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